Our Commitment
We are committed to providing high-quality electrical calculation tools and
services. Your satisfaction is our priority, and we strive to ensure you
have a positive experience with our products.
Free Services
Our basic voltage drop calculator and educational tools are provided free of
charge. Since these services are free, no refunds are applicable for the
basic features of our website.
Premium Services and Digital Products
For any premium features, consulting services, or digital products that may
be offered in the future, the following refund policy applies:
30-Day Money-Back Guarantee
- • Digital Products: Full refund within 30 days of purchase
- • Consulting Services: Refund available if service is cancelled within 48 hours of booking
- • Premium Features: Pro-rated refund for unused subscription period
- • Educational Materials: Full refund within 14 days if not satisfied
Eligibility Requirements
To be eligible for a refund, you must:
- Request the refund within the specified timeframe
- Provide a valid reason for the refund request
- Have not violated our Terms of Service
- Return or delete any downloadable materials
Non-Refundable Items
The following are not eligible for refunds:
- • Services that have been fully completed and delivered
- • Custom calculations or consulting work that has been provided
- • Services cancelled less than 24 hours before scheduled delivery
- • Products purchased more than 30 days ago (unless otherwise specified)
- • Services terminated due to violation of terms
Refund Process
Processing Time
- • Credit/Debit Cards: 5-10 business days
- • PayPal: 3-5 business days
- • Bank Transfer: 7-14 business days
- • Digital Wallets: 3-7 business days
Steps to Request
- Contact our support team
- Provide order/transaction details
- Explain reason for refund
- Await approval confirmation
Partial Refunds
In certain circumstances, partial refunds may be granted:
- Subscription services cancelled mid-cycle (pro-rated refund)
- Partially used consulting hours (refund for unused time)
- Technical issues that prevent full service delivery
- Service quality issues that affect but don't completely prevent use
Dispute Resolution
If You're Not Satisfied
We always try to resolve issues directly with our customers first. If you're
experiencing problems:
- Contact our support team immediately
- Allow us 48-72 hours to investigate and respond
- Work with us to find a mutually acceptable solution
- If unresolved, formal refund request may be processed
Payment Provider Policies
Refunds are also subject to the terms and conditions of your payment provider
(credit card company, PayPal, etc.). Some payment providers may charge processing
fees that cannot be refunded.
Contact for Refunds
To request a refund or if you have questions about our refund policy,
please contact us:
Email: refunds@voltagedropcalculator.net
Support Email: support@voltagedropcalculator.net
Website: Contact Form
Location: Shenzhen, China
Response Time: We aim to respond to refund requests within 24-48 hours
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be
posted on this page with an updated "last modified" date. Continued use of our
services after changes constitutes acceptance of the new policy.
Our Guarantee
We stand behind our products and services. If you're not completely satisfied
with your purchase, we'll work with you to make it right or provide a refund
according to this policy.